Business

How to Master the Art of Listening and Build Business Relationships

Published

9 years ago

February 9, 2017

Communication is the lifeblood of every relationship. As a business owner, it’s imperative that you focus on the long-term relationship between you and your customers.

Your goal should be to communicate in a way that, over time, will create an emotional bond between you and your customers so that they remain loyal to you and become your advocates.

“Talking is the natural way to do business. Writing is great for keeping records

and putting down details, but talk generates ideas.” ~ T. Boone Pickens

Master the Art of Listening

Listening is perhaps the most important communication skill every business owner must master.

If you find it challenging to master the art of listening in your business, find someone in your organization who is good at listening and delegate the responsibility to communicate with your customers. It’s that important.

The Challenges

“The single biggest problem in communication is the illusion that it

has taken place.”– George Bernard Shaw

A number of challenges will come up when you attempt to master the art of listening.

Challenge #1: Research indicates that we hear and think much faster than most people speak. The result of this time difference is that you can easily allow your mind to wander. As your mind wanders away from listening intently, the communication becomes an illusion as George Bernard Shaw alluded to in his quote.

Challege #2: We often enter into a communication event, whether it’s face to face, over the telephone, or through various online modalities, with pre-conceived thoughts and perceptions. These can create an invisible wall so that you fail to hear what your customer is really saying georgia programs.

“Effective communication is 20% what you know and 80% how you feel

about what you know.” ~ Jim Rohn

We often stop listening when we start thinking of comments we want to make or questions we want to ask. If these thoughts arise, quickly jot them down on a notepad and come back to them when the speaker is stops talking.

Remember that you do not only hear through the spoken word. A lot of times the real issues are revealed through body language and listening for what is not said.

Challenge #3: Let your customer know you’re tuned into them.

Have you ever been in a conversation with someone and you could tell their mind was elsewhere? In fact, their body language conveyed their lack of interest in what you were saying. How did that make you feel?

How do you think your customer would feel if your body language suggested a lack of interest in their complaint or opinion?

“People will forget what you said. People will forget what you did. But people will

never forget how you made them feel”

To be able to address an issue and arrive at a reasonable outcome, you must understand fully what the other party says, the way it’s said, the motivation behind it, and the speaker’s feelings.

3 Ways to Master the Art of Listening

Ask Qestions: Ask questions to clarify points and to make sure that you and your customer have a similar understanding of the issue. Include open-ended questions that allow for more discussion, rather than closed questions where the answers could be Yes or No.
Demonstrate empathy: Even if you do not agree with the sentiments expressed, you can convey to the customer that you understand their point of view.
Make notes: Your memory can become clouded by the barriers we spoke of earlier. Thus it’s critical that you take good notes during the conversation. This is especially important if you now have to give the information to another person for them to take action. Your notes are more likely to convey what was actually said during the conversation.

Since good communication is essential to building strong relationships with your customers, it makes sense to take prompt action to master the art of listening and get everyone in the organization on board with using it effectively.

Business

Brik Oven Prestige Towers, Rama Nagar (Bengaluru)

Published

5 days ago

September 30, 2025

Jack Sylvester

Brik Oven, famous by its Neapolitan pizzas that are authentic has gained a reputable presence in Bengaluru’s food scene. One of the most prominent locations is located in the Prestige Trade Tower on Palace Road located in the Sampangi Rama Nagar area. The outlet provides patrons with an exceptional dining experience that combines traditional Italian cuisine with modern atmosphere.

Brik Oven Prestige Tower Overview

The restaurant was established in the year 2016. Brik Oven has rapidly expanded throughout Bengaluru and has several outlets serving pizzas made by hand and other Italian delights. Its Prestige Trade Tower location, opened as the third outlet, is the unique courtyard design that enhances the dining experience.

Facilities and Ambiance

Prestige Trade Tower Prestige Trade Tower outlet offers an array of amenities that will ensure you a relaxing and enjoyable stay.

Maximum Seating capacity: Ample indoor and outdoor seating arrangements can accommodate large and small groups.
Open Kitchen A kitchen that is open design lets patrons observe the pizza making process, adding an element of enjoyment.
courtyard setting: The courtyard-style ambiance creates a relaxing and comfortable atmosphere, perfect for informal eating.
WiFi Access Wireless Internet is free accessible to guests and caters to guests who want to stay connected throughout their stay.

Operating Hours

Brik Oven at Prestige Trade Tower is operational during the hours listed below:

Monday to Sunday: 11:00 AM to 11:00 PM

This ensures that guests can eat all day, from lunch until dinner.

Menu Highlights

Brik Oven’s menu Brik Oven features a variety of Italian food items that are centered around Neapolitan-style pizzas. The most popular dishes include:

Margherita Pizza: A classic pizza made featuring fresh mozzarella as well as basil as well as tomato sauce.
Quattro Formaggi: A delightful mixture of four cheeses providing a rich and creamy flavor.
Garlic bread: freshly baked bread filled with herbs and garlic and served with the marinara sauce.
Milkshakes Milkshakes with a variety of creaminess, with flavours like Oreo or Nutella.

The restaurant also has vegan alternatives, offering the menu is diverse and is able to accommodate a wide range of diets.

Address and Contact Information

Detail	Information
Address	Prestige Trade Tower, Palace Road, High Grounds, Sampangi Rama Nagar, Bengaluru, Karnataka 560001
Contact Number	+91 88847 00088
Website	Not Available

Nearby Landmarks

Its Prestige Trade Tower outlet is conveniently located close to several famous landmarks:

Bangalore Golf Club: About 1 km from the and offers a variety of recreational activities for golfers.
Cubbon Park: An expansive green space perfect for strolls in leisure, and located approximately 2 km away from the restaurant.
Vidhana Soudha: The seat of Karnataka’s legislature, situated approximately 2.5 kilometers away.

The pros and cons based on Reviews by customers Reviews

Feedback from customers provides valuable insight on the food experience Brik Oven:

Pros:

authentic flavors: Many patrons praise the restaurant for its authentic Neapolitan pizzas that highlight the quality of the ingredients and traditional cooking techniques.
Ambience: An open-kitchen layout create a relaxing and lively dining experience.
Customer Service Employees are usually praised for their warm and professional service, which improves your overall satisfaction.

Cons:

Price: Some customers feel that meals are priced on the high end, which might not suit all budgets.
Wait Time: During peak hours the restaurant may become overcrowded, which can lead to longer wait times to sit and service.

In the end, Brik Oven at Prestige Trade Tower provides a memorable dining experience for those looking for authentic Italian food in Bengaluru. The location’s prime position, coupled with a wide menu and a warm atmosphere, is a favorite option for both locals and tourists.

Business

Prestige Trade Tower, Sampangiram Nagar (Bengaluru)

Published

7 days ago

September 28, 2025

Jack Sylvester

Prestige Trade Tower, located at No. 46 Palace Road, High Grounds, Sampangiram Nagar, Bengaluru, Karnataka 560001, is an iconic Grade-A commercial structure located in Bangalore’s Central Business District. Built in 2018, this 23-storey building is designed to be a highly efficient and functional structure with a minimalist and stylish architecture.

Facilities and Amenities

Prestige Trade Tower offers a array of facilities that can satisfy the requirements of the modern business:

Office Spaces This tower offers an expansive and elegantly designed commercial office space with each floor measuring around 22,000 square feet.
Retail Podium Four floors of the first are devoted to luxurious retail spaces that provide convenience to both tenants and customers.
Parking It has the facility for parking in-house, which provides plenty of parking for tenants and visitors.
Security Security services are available 24 hours a day, 7 days a week. available to ensure the security of the people who live there.
Helipad It is a tower that has an helipad that provides an additional option for accessibility for executives in corporate settings.

Operating Hours

The standard operating hours of offices in Prestige Trade Tower are typically from 8:30 am to 6 PM, Monday to Friday. However, these hours could differ based on the specific office policies and operational needs.

Address and Contact Information

Detail	Information
Address	No. 46 Palace Road, High Grounds, Sampangiram Nagar, Bengaluru, Karnataka 560001
Contact Number	+91 80 6120 7000
Website	www.executivecentre.com

Nearby Areas and Accessibility

Prestige Trade Tower has been ideally placed, with an excellent connection:

Transportation It is located in Palace Road next to the Golf Course, providing good access to railway and bus stations. The closest metro station is around 0.5 millimeters away which increases the accessibility of commuters.
Services: The vicinity includes several five-star hotel, serviced apartments as well as a range of restaurants both international and local catering to different tastes.

The pros and cons as reported by Reviews

Feedback from visitors and occupants gives insight into the strengths of the building and areas of improvement

Pros:

The Prime Place: The tenants appreciate the tower’s central position and an easy access to the most important locations in Bengaluru.
modern facilities: Modern facilities, such as modern meeting rooms as well as cozy business lounges are well-loved.

Cons:

Communication Issues Potential clients have complained of difficulties in communicating with sales representatives and indicate that there is a need to improve the response.

In sum, Prestige Trade Tower stands as a prominent landmark for business in Bengaluru and offers modern amenities and an excellent spot. Although it has many advantages but a focus on the customer experience could boost its image further.

Business

Suncity Trade Tower, Sector 21(Gurugram)

Published

1 week ago

September 26, 2025

Jack Sylvester

Suncity Trade Tower, developed by Suncity Projects Pvt. Ltd. It is a well-known commercial building situated within Sector 21, Gurgaon. Strategically located along the Old Delhi-Gurgaon Road The tower is modern and offers office spaces that accommodate the demands of modern companies.

Suncity Trade Tower Overview

With a total area of 9000 square meters of space, Suncity Trade Tower boasts an area built-up of approximately 16000 square metres (approximately 1.73 thousand sq feet). The structure is impressive in its architectural design, with a frontage of around 70 metres (230 feet) which provides ample access and visibility. Floor plates span between 28,000 and 36,000 square feet, allowing for different business needs.

Facilities and Amenities

The tower is furnished with modern features to provide an efficient and comfortable working environment.

Central Air Conditioning Provides comfortable and comfortable temperature throughout the entire building.
High-Speed Elevators Modern elevators allow swift and efficient transfer between floors.
Plenty of Parking: The building offers plenty of parking space for both visitors and tenants.
100 Power Backup: Uninterrupted power supply is guaranteed through complete backup systems.
High-Tech Security High-tech surveillance systems and 24 hour security personnel provide a safe work space.
The Fire Protection: Equipped with fire alarm systems and provisions for fighting fires in accordance with National Building Code (NBC) standards.
Aesthetic Interiors The building is aesthetically appealing interiors as well as a huge foyer, which enhances the overall atmosphere.

Operating Hours

The building is open 24 hours a day to cater for various business requirements however, the hours of office for each tenant will be different based on tenant operations. It’s recommended for visitors to confirm the specific hours of operation with their respective tenants.

Address and Contact Information

Detail	Information
Address	Suncity Trade Tower, Sector 21, Old Delhi-Gurgaon Road, Gurgaon, Haryana 122001
Contact Number	+91 124 469 1000
Website	N/A

Nearby Landmarks and Accessibility

Suncity Trade Tower is strategically placed and offers excellent connectivity.

Delhi-Gurgaon toll plaza: Around 3.5 miles away providing an easy route to Delhi.
Indira Gandhi International Airport About 10 km from the tower offering the convenience of business travellers.
Kapashera Border: The border is around 1.25 kilometers from the border, this border will improve connectivity to neighbouring regions.
DLF Cyber City: Approximately 2 kilometers away, this puts it close to a major hub of business.
Hotel Trident Hilton/ShankarChowk: approximately 2 kms away, the hotel offers accommodations and meeting facilities.
Iffco Chowk: About 4 kilometers from the site that provides access to different areas of Gurgaon.

The pros and cons as reported by Reviews

Feedback from visitors and occupants gives valuable insight:

Pros:

Strategic Position: Tenants appreciate the central location, offering great connectivity to important areas like Gurgaon as well as Delhi.
Modern amenities: The building’s state-of-the-art facilities meet the requirements of the modern business.
Aesthetic Attractiveness: The elegant architecture and well-maintained facilities make for a pleasant work setting.

Cons:

Traffic Congestion A few residents have reported that their area is prone to traffic congestion during peak times that can cause disruption to the commute time.
Parking Restrictions: Despite ample parking in the area, a high level of occupancy can often result in the availability of parking for visitors to be limited.

In short, Suncity Trade Tower offers a distinguished business address and modern amenities located in the center of Gurgaon. While it offers many benefits but addressing the issues could improve the experience of its residents.